Discover more in our FAQ
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Support hours: Monday-Friday, 10am-5pm
Are your products authentic?
Are your products authentic?
Yes, all of our products are genuine, as we are an authorized retailer. Every purchase comes with a manufacturer’s warranty, and our dedicated support team is available to assist you with any questions or issues to ensure a smooth experience.
Is microneedling safe?
Is microneedling safe?
Yes, microneedling is a safe and minimally invasive procedure when performed correctly. Our device is designed to be user-friendly, but we recommend following the included guidelines and consulting with a professional if you have any concerns or specific skin conditions.
How long will the device last?
How long will the device last?
With proper care and maintenance, your microneedling device should last for many sessions. We recommend replacing the needle cartridge after each use for optimal results and hygiene, but the device itself can last longer with proper upkeep.
How does microneedling work?
How does microneedling work?
Microneedling works by gliding the device across the skin, creating tiny punctures in the top layers. This triggers the body’s natural healing process, stimulating collagen and elastin production. Over time, this helps to improve skin texture, reduce fine lines, and minimize scarring.
How often should I use my device?
How often should I use my device?
For optimal results, use the microneedling device every four to six weeks. Typically, three treatments are recommended to stimulate collagen, and for scar reduction, three to six treatments may be necessary. Always maintain a four to six-week interval between sessions.
Order
How do I place an order?
How do I place an order?
Just put the things you want in your cart and check out. To finish your order, provide your name, shipping address, and payment information.
How can I cancel or change my order?
How can I cancel or change my order?
For any cancellations or amendments, please reach out to skinrenewbusiness@gmail.com. We're here to assist you promptly.
How can I return a product?
How can I return a product?
We stand behind our products with a 30-day money-back guarantee. Contact skinrenewbusiness@gmail.com to arrange a return. For further details, refer to our return policy link at the bottom of this page.
Shipping
Which regions do you ship to?
Which regions do you ship to?
We offer worldwide shipping.
When will I get my product?
When will I get my product?
Shipping to the UK and US typically takes 3 to 8 days. For international orders, delivery may take 10-15 business days, depending on the destination and customs processing times. Once your order has shipped, you will receive a tracking number to monitor its progress.