Return & Refund Policy

 

Thank you for choosing Skinrenew!
We are committed to delivering excellence and offer a 30-Day Money-Back Guarantee (effective from the date of receipt).

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Return Policy Overview

• Full Refund:
  Items must be unused, unopened, in resalable condition, and purchased directly from our official website (third-party purchases excluded).

• Partial Refund:
  A 35% restocking fee applies to returns of cartridges or derma stamps.

• Non-Returnable Items:
  Sale items, gift cards, and opened/used products (excluding defects covered by warranty).

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How to Initiate a Return

1. Contact Support:
   Email skinrenewbusiness@gmail.com within 30 days of delivery, stating the reason for return and attaching photos/videos of the item’s condition.

2. Review Process:
   We will respond with eligibility confirmation within 2 business days.

3. Refund Processing:
   Approved refunds will be issued to your original payment method within 2-5 business days (subject to bank processing times).

Important Notes:

• Return shipping costs are the customer’s responsibility for change-of-mind returns.

• Items must include original packaging and accessories, complying with health and safety standards.

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Warranty Coverage

• Duration:
  1-Year Limited Warranty from the purchase date (in addition to the 30-day return policy).

• Scope:
  Covers defects in materials or workmanship under normal use. Defective products will be replaced free of charge.

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Damaged or Incorrect Items

Inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us promptly with evidence for resolution.

Exchange Process

To ensure efficiency, we recommend returning the item first and placing a new order once the return is approved.

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Key Reminders

• Returns may be denied or subject to a 35% restocking fee if items are opened, used, or non-compliant with hygiene standards.

• This policy applies exclusively to purchases made on Skinrenew’s official website. For third-party purchases, contact the original seller.

For questions, email skinrenewbusiness@gmail.com – we’re here to help!

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Optimization Highlights

1. Clear Structure:

   • Hierarchical sections (refunds, warranties, exchanges) with bullet points for quick scanning.

   • Critical terms (e.g., deadlines, fees) emphasized in bold.

2. User-Centric Language:

   • Simplified steps using numbered lists and actionable verbs (e.g., "Contact", "Review", "Process").

   • Concise warnings in highlighted text boxes (> **Important Notes**).

3. Compliance & Transparency:

   • Explicitly stated exceptions (non-returnable items) and hygiene requirements.

   • Aligned with global e-commerce standards while maintaining brand voice.